Top Last Mile Delivery Companies and Startups in 2024
Colby Ezell / Small Parcel / July 26, 2023
Last mile delivery, the crucial link between businesses and customers, plays a vital role in customer satisfaction and the success of e-commerce and retail operations. The last mile delivery industry is evolving rapidly as the demand for faster, cheaper, and more convenient delivery options grows.
This article will explore the top last mile delivery companies and startups this year, shedding light on established industry leaders and emerging disruptors. Whether you’re looking for reliable global logistics giants or innovative local players, this comprehensive guide will help you navigate the ever-changing landscape of last mile logistics.
Last mile delivery is the final stage and arguably the most important part of the logistics process. This leg of the delivery process refers to when goods are transported from a distribution or fulfillment center to the customer’s doorstep. It is the crucial link between businesses and consumers. Last mile delivery plays a significant role in customer satisfaction and the overall success of e-commerce and retail operations.
The process from customer purchase to last mile delivery looks something like this. First, a customer places an order, usually through an online retailer. The company then processes, packs, and prepares the item for shipment from its fulfillment center. At this point, the delivery vehicle will collect the product. Last mile delivery may be handled by the company themselves, such as with Amazon, or via a third party. Either way, the shipper is responsible for optimizing delivery routes for efficiency. Once the package has been delivered, the driver marks the order as complete.
In recent years, the growth of e-commerce has led to an increased emphasis on last mile delivery services. Customers now expect faster, more convenient, and more flexible delivery options. E-commerce giants like Amazon have placed pressure on smaller companies to keep up with these advancements.
While Amazon handles its own shipping needs, other businesses often rely on third-party last mile delivery companies to ship their products. These providers have responded to growing industry pressure by adopting innovative technologies – such as route optimization software, tracking systems, and delivery drones or robots – to streamline their last mile operations. In addition to the major players, we are now seeing startup companies looking to disrupt the industry, as well as software to help businesses optimize their shipping processes.
Industry trends in last mile logistics mirror those of many other industries. As technology advances, people prioritize sustainability, and the demands of consumers evolve, each sector must adapt.
Each year, the technological advancements in the industry continue to surprise us. One trend that is taking the industry by storm is robotics and automation. Self-driving delivery vehicles, drones, and other autonomous vehicles can not only lower costs and improve delivery times but also improve traffic issues. Additional technological advancements include AI route optimization, real-time communication tools, and GPS tracking systems.
Sustainability has become a key focus in the last mile delivery sector. With increasing environmental concerns and pressure from the masses, companies are adopting more sustainable practices to reduce carbon emissions. This includes the use of electric vehicles and alternative fuel sources, as well as optimizing delivery routes to minimize fuel consumption. Some companies are also exploring more localized fulfillment operations, utilizing eco-friendly packaging materials, and implementing recycling programs to reduce waste.
Enhancing the customer experience is a top priority for last mile delivery providers. Real-time tracking systems allow customers to monitor the progress of their deliveries and receive accurate estimated arrival times. Delivery notifications through SMS or mobile apps enable customers to plan their schedules accordingly. Moreover, personalized delivery options, such as choosing delivery time windows or designated safe drop-off locations, contribute to a more convenient and satisfying customer experience.
The demand for faster deliveries, including same-day and on-demand services, has grown significantly. Last mile delivery providers are adapting to this trend by offering expedited delivery options. Some companies have developed networks of local couriers or crowd-sourced drivers to fulfill immediate delivery requests. Additionally, partnerships with brick-and-mortar stores or lockers enable customers to pick up or return orders at convenient locations.
These well-established industry leaders have built a strong reputation and extensive networks in the last mile delivery space. With their focus on optimization, reliability, and innovative solutions, they have set the benchmark for efficient and effective delivery services.
UPS, a renowned global logistics company that rakes in nearly 100 billion in annual revenue, specializes in last mile delivery services. It places significant emphasis on optimizing its last mile capabilities through strategic partnerships and technology integration. UPS’s commitment to efficient and reliable last mile delivery has contributed to its strong presence in the industry.
FedEx distinguishes itself from other last mile delivery services through its extensive global network and comprehensive range of services. With a strong focus on reliability and speed, FedEx offers express delivery solutions that enable businesses to meet tight deadlines. Their advanced tracking capabilities, innovative technology, and commitment to exceptional customer service make FedEx a top choice for domestic and international shipping needs.
USPS, while not quite as fast as some of its competitors, stands out from other shippers with its extensive nationwide coverage and affordable shipping options. As a government agency, USPS provides universal service, reaching every address in the country. Its reliable delivery network, including Saturday and Sunday deliveries, competitive pricing, and various services, make it a preferred choice for individuals and businesses shipping smaller, lightweight packages.
DHL is another massive, worldwide shipping company that offers some of the best options for international shipping. DHL provides comprehensive resources aimed at assisting business owners in navigating complex shipping procedures when sending goods across borders. This includes valuable guidance on topics such as import and export taxes, enabling businesses to have a better understanding of the intricacies involved in cross-border shipping.
Amazon, known for its disruptive impact on the retail industry and the rise of the digital marketplace, has significantly influenced the last mile distribution industry. Referred to as “the Amazon Effect,” it has reshaped customer expectations and accelerated delivery times. Each year, Amazon continues enhancing its delivery options, striving for ever-increasing speed and efficiency. Its expansive logistics network and focus on fast, reliable shipping have made Amazon a driving force in the industry.
OnTrac has been aiming to disrupt the big national shipping carriers, claiming they deliver on average one to two days faster than their large competitors. They currently offer last mile delivery services that reach over 80 percent of the population, and they are continuing to expand. They focus on finding creative shipping solutions for sellers to pinpoint more cost-effective delivery options.
These up-and-coming players are disrupting the last mile delivery landscape with their fresh approaches and innovative solutions. Leveraging technology and unique business models, they offer new options and experiences for businesses and consumers alike, setting the stage for the future of last mile logistics.
Postmates varies from the others on our list in that it is a personal on-demand delivery platform that connects customers with local couriers to fulfill their delivery needs. With a user-friendly app and website, Postmates offers a wide range of delivery options, including food, groceries, and other goods. Their quick and convenient service that mirrors food delivery apps, real-time tracking, and flexible delivery options make Postmates a popular choice for fast and efficient last mile delivery of local products.
Hitch is an emerging last mile delivery startup that focuses on creating a peer-to-peer delivery network. Through their platform, individuals can sign up to become drivers and fulfill delivery requests from local businesses and individuals. Hitch leverages existing transportation routes and connects senders with available drivers, offering a cost-effective and efficient solution for intercity deliveries in Texas, Oklahoma, and Florida. With a community-driven approach, Hitch aims to revolutionize the way goods are delivered by leveraging the power of individuals in the gig economy.
Dropoff is an on-demand, same-day custom courier service designed for businesses. With a focus on reliability, professionalism, and convenience, Dropoff offers businesses the ability to schedule and track same-day deliveries in real-time. Their network of professional drivers ensures prompt and secure delivery of goods, making Dropoff a trusted partner for businesses seeking efficient and high-quality last-mile delivery solutions.
Nuro is a leading autonomous delivery company specializing in developing and deploying self-driving vehicles for last-mile delivery. With their advanced robotics and AI technology, Nuro is revolutionizing how goods are transported, providing a safe and efficient solution for last mile logistics. Their compact, purpose-built vehicles navigate seamlessly to deliver packages, groceries, and other goods, offering a glimpse into the future of autonomous last-mile delivery.
Matternet is an innovative company that focuses on developing autonomous drone delivery systems for last mile logistics. Their advanced technology enables safe, efficient, and reliable transportation of goods through the air. Matternet’s drones are designed to navigate complex urban environments, providing swift and eco-friendly delivery solutions for critical medical supplies, e-commerce, and other time-sensitive deliveries. With its cutting-edge approach, Matternet is reshaping the future of last mile logistics through drone delivery capabilities.
Instacart is a popular on-demand grocery delivery platform connecting customers with personal shoppers to fulfill grocery orders. With a user-friendly app or website, Instacart offers a convenient shopping experience, allowing customers to order groceries from their favorite local stores. Dedicated shoppers handpick the items and deliver them directly to customers’ doorsteps. Instacart’s reliable service, wide store selection, and flexible delivery options make it a go-to choice for convenient grocery shopping and last mile delivery.
In addition to the traditional final mile delivery companies and newer startups, there are other ventures that focus on logistics and optimization. These businesses aim to improve last mile distribution through software platforms that optimize the process. Here are some last mile logistics and SaaS companies shaking up the industry.
Onfleet is a leading delivery management software platform that enables businesses to optimize their last mile operations. With its intuitive software and robust features, Onfleet streamlines dispatching, real-time driver tracking, and customer and driver communication. Its scalable and flexible solution empowers businesses to manage and track their deliveries efficiently, enhancing customer satisfaction and operational efficiency.
Fareye is a logistics technology company offering a comprehensive end-to-end logistics management platform. It specializes in providing all-in-one low-code/no-code logistics solutions to streamline operations, optimize routes, track shipments, and enhance overall efficiency. Fareye’s software prioritizes agility and adaptability, simplifying the delivery journey and creating new delivery models.
ClickPost is a technology platform that offers a comprehensive and streamlined solution for e-commerce shipping and logistics. With Clickpost, businesses can easily switch between shipping carriers using an AI-powered engine. The platform integrates with over 350 shipping partners and provides end-to-end visibility, making it easier for companies to optimize their e-commerce logistics operations and deliver a seamless customer experience.
The last mile delivery landscape is experiencing disruptions from startups and software companies introducing innovative solutions. However, these newcomers may not be equipped to handle the scale of large e-commerce businesses just yet. In such cases, it is essential to rely on one of the major players in the industry. Unfortunately for business owners, while these big last mile delivery companies usually offer great services, they often come with billing errors, overcharges, and mistakes on their invoices. These issues can cost businesses a fortune.
Utilizing a third-party auditing service like P3 Cost Analysts becomes crucial to ensure cost-effectiveness and avoid overcharging or incorrect fees. By examining invoices and verifying charges, businesses can ensure they are benefiting from the most cost-effective solutions and optimizing their last mile delivery operations. However, this process is time-consuming and complicated, so working with a cost reduction firm like P3 is the most affordable way for businesses to lower their last mile delivery costs.
With a multitude of final mile delivery companies to choose from, the decision-making process can be overwhelming for business owners. In such cases, seeking help from last mile shipping professionals can be the easiest and most effective solution.
P3 Cost Analysts can assist by evaluating your current shipping providers, identifying steps to lower costs, and providing ongoing monitoring of invoices. Don’t let the complexities of last mile delivery burden you – reach out to P3 Cost Analysts today for expert guidance and start optimizing your shipping operations for maximum expense savings.
